Customer feedback

Queensland Rail welcomes information directly from our customers including suggestions, inquiries, compliments, or feedback. Your input contributes to our continuous improvement, so please take a moment to let us know how we're doing.

Translink is responsible for collecting and documenting all public transport feedback, including Queensland Rail. Translink actively manages complaints, compliments, and feedback about services within the South East Queensland Network, addressing areas such as safety, security, ticketing, and customer service.

To provide feedback to Translink directly please:

• use the Translink feedback and inquiry form or
• phone Translink on 13 12 30

Our approach

Queensland Rail is committed to:

Acknowledging the importance of customer feedback
Providing an accessible avenue for people to provide feedback or raise concerns about matters relating to Queensland Rail
Ensuring all feedback is managed fairly, promptly, sensitively, and efficiently.

Please visit the Customer Feedback Guidelines for further information.

Please use the form below to provide us with your feedback.

Network *

Type of feedback *

Your feedback is about *

Service *

Date of occurrence *

dd-MM-yyyy

Hour		Minute

	:		AM	PM

Train line *

Train station *

Your feedback *

Do you require a response from us? *

Yes No, for information only

Title *

First name *

Last name *

Preferred contact *

Email Phone

Telephone

Confirm your email

Postcode *

I have read and accept the conditions outlined in the privacy statement

Queensland Rail is committed to protecting your privacy. We will not provide any third party with personally identifiable details we obtain from you.

* Indicates required field

Submit


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