This page contains information on assisted and independent boarding of Queensland Rail trains.
On this page:
Independent boarding
When your train arrives, please wait for it to come to a full stop before trying to board, you will have time. You may need to use the door release button to open the door, this is either in the middle of the doors or just next to them.
At many of our stations there is a gap or step between the platform and the train, you can find out information about the platform step and gap at your station on the
Your station page. At some stations the middle of the platform is raised to be level with the train floor to make getting on and off the train easier.
Please mind the gap as you board and hold the yellow safety handles just inside the train near the doors.
If you would prefer to use a ramp to board the train Queensland Rail offers assisted boarding to customers on request.
Image below shows: train entry doors.
Assisted boarding
Assisted boarding is available to customers on request. Staff can put a ramp in between the platform and the train floor to remove the step or gap. The service is available whenever trains are running, you will either be assisted by station or onboard staff.
If you need support to get on or off the train, please let station staff know what assistance you need when you get to the station. Then all you need to do is wait at the assisted boarding point on the platform.
If the station is not attended please make your way to the assisted boarding point on the platform. The onboard staff will assist you with boarding.
Image below shows: a station staff member assisting with boarding using a ramp.
The assisted boarding point
The assisted boarding point is shown by the international symbol for access, a white wheelchair on a blue background on the platform. It is usually in the middle of the platform.
At many stations, the assisted boarding point will be in the higher section of the platform for easier access the train. It is also usually in the core safety zone, shown by white and blue striped lines on the platform and is close to other features, like the help phone, better lighting and security cameras.
So we can be ready to assist you, if you like you can call ahead on
13 16 17 (7.15am to 5pm (AEST), Monday to Friday) or text our team on 0428 774 636 (text only).
Please let us know:
- the time you are travelling
- the start and end stations
- the assistance you need.
Image below shows: a train stopped at a platform and wide view of a core safety zone.
Using a ramp to get on or off the train
If you would like to use a ramp to board or disembark, please wait until the ramp is in place and made stable. For safety, your mobility device cannot be over 750mm wide by 1300mm long and must have a total combined weight of less than 300kg, including yourself, the device and anything you may be carrying.
If you use a motorised mobility device you will need to use the ramp unaided. If you need help with a manual wheelchair from our staff it must have handles.
