Security initiatives

There are approximately 12,000 CCTV surveillance cameras installed across our stations, trains and carparks.

The cameras can be monitored by station staff and employees at Queensland Rail’s Rail Management Centre. All our CCTV cameras record images that can assist Police in their investigations.

Guardian trains have security officers onboard for some or all of the journey to provide you with peace of mind while travelling during evening periods. Selected rail services leaving Central station after 7pm from Sunday to Thursday and most timetable services on Friday and Saturday night are guardian trains.​ These services are listed on the train timetable, so customers can choose to travel on these services for additional security. These and other services are also subject to random Queensland Police Service and Authorised Officer patrols.​

Core zones are marked on station platforms by blue-and-white striped lines, and provide customers with enhanced lighting, an emergency phone and video camera surveillance. 

 

Passengers within core zones can easily seek assistance from Queensland Rail employees such as guards and customer service staff when boarding or alighting from services.

Emergency phones are situated in the core zones on most station platforms. Activation of the emergency phone will put the caller in direct contact with a Security Monitoring Officer who can view the caller through the CCTV.

Multiple emergency phones are available on board all South East Queensland services. Emergency phone buttons are located near the doorways in every carriage and throughout the carriage in some newer models. Activation of the emergency phone will put the caller in direct contact with the guard or driver who can arrange an appropriate response.

In the event of an emergency, call 000 and speak to a member of staff (where present).

 

If the incident is not an emergency, you can report it to a member of staff (where present) or to Crime Stoppers on 1800 333 000.

We are continually improving lighting across the Queensland Rail network. Enhanced lighting at stations deters antisocial behaviour and improves the quality of camera surveillance footage.

We’ve incorporated the principles of CPTED in the design and upgrades of railway stations, car parks and stabling yards. Some of these design principles, such as optimising opportunities for surveillance and clearly defining preferred use within stations can help discourage offenders.