This page contains information on what you can expect at Queensland Rail stations and useful features to help you find your way around.
On this page:
At Queensland Rail, we are committed to providing you with clean, modern, and accessible stations throughout South East Queensland.
Visit the
Your station pages to learn more about your start and end stations. Including information about station features, customer service hours, contact details, zone, and location. There are also station maps, with audio and text descriptions.
Image below shows: an upgraded lift at a station.
Parking and drop-off at stations
Most stations have dedicated parking areas nearby. Often called Park 'n' ride, this parking allows customers to park their vehicle and ride public transport to complete their journey.
Many stations have Kiss 'n' ride areas, where you can be dropped off by someone else at the station.
You can find out information and the location of park 'n' ride and kiss 'n' ride areas as well as accessible parking spaces on the
Your Station page.
What to do when you arrive at the station
When you arrive at the station please make your way to your platform. You can check which platform your train will arrive on in advance on the Translink Journey Planner page, opens in new window, or the MyTranslink app. Sometimes the platform may change, please ask station staff, check the passenger information screens and/or listen to station announcements for updates.
Often there are digital screens at stations that will have information about the next services, where they are heading and which platform to wait for them on. There are signs to guide you to your platform, or you can ask one of the station staff.
Image below shows: upgraded station with lift and wayfinding signage.
Station features
Tactile indicators
Tactile ground indicators are a type of textured ground surface used to assist those who are blind or partially sighted. Queensland Rail uses tactile indicators to provide warnings for safety, and to provide wayfinding guidance.
Warning indicators are designed to provide information about hazards like a set of stairs or a platform edge. They are bevelled dots or domes across a path of travel and are set back from the hazard.
Directional indicators are used to provide information about changes of direction or location points on a path of travel. They are used to show the way through stations and to the assisted boarding point on platforms. Directional indicators are bevelled strips running in the direction of the path of travel.
Yellow safety line
There is a yellow line near the edge of the platform. It is there for your safety and will keep you a safe distance from moving trains. The yellow line has warning tactile indicators across it. Please stay well behind the yellow line while you are waiting on the platform, until the train you are boarding comes to a complete stop.
Image below shows: yellow line and the core safety markings on a station platform.
Core safety zone
If the station has a core safety zone it will generally be in the middle of the platform. The core safety zone is shown as blue and white striped lines on the platform. The emergency help phone is in this area, and there is extra lighting and security camera coverage (closed circuit television, or CCTV).
The assisted boarding point is often located in this area, where you can wait if you would like boarding assistance from station or onboard staff.
Image below shows: A core safety zone on a platform, the area contains the best lighting, assisted boarding, a help phone, and security camera coverage.
Hearing aid loops
Many of our stations and trains have hearing aid loops available, which assist people using hearing aids hear announcements more clearly. At the station look for the blue and white internationally recognised hearing loop symbol on signs which indicate where the system can be used. The location of the loops are also shown on the station maps on the
Your station pages.
To connect to the hearing aid loop your hearing aid needs a telecom ('T'). Ask your audiologist if your hearing aid has a telecom and make sure it’s activated.
Image below shows: hearing loop signage featuring the blue and white internationally recognised hearing loop symbol.
