Customer feedback

Queensland Rail welcomes information directly from our customers including suggestions, inquiries, compliments, or feedback. Your input contributes to our continuous improvement, so please take a moment to let us know how we're doing.

Translink is responsible for collecting and documenting all public transport feedback, including Queensland Rail. Translink actively manages complaints, compliments, and feedback about services within the South East Queensland Network, addressing areas such as safety, security, ticketing, and customer service.

To provide feedback to Translink directly please:

• use the Translink feedback and inquiry form or
• phone Translink on 13 12 30

Our approach

Queensland Rail is committed to:

Acknowledging the importance of customer feedback
Providing an accessible avenue for people to provide feedback or raise concerns about matters relating to Queensland Rail
Ensuring all feedback is managed fairly, promptly, sensitively, and efficiently.

Please visit the Customer Feedback Guidelines for further information.

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Please use the form below to provide us with your feedback.

Network *

Network is required.

Type of feedback *

Feedback Type is required.

Your feedback is about *

Feedback About is required.

Service *

Service is required.

Date of occurrence *

dd-MM-yyyy

Date and Time is required.

Train line *

Train line is required.

Train station *

Train station is required.

Your feedback *

Feedback is required.

Do you require a response from us? *

Yes No, for information only

Response required needs an option selected.

Title *

Title is required.

First name *

First name is required.

Last name *

Last name is required.

Preferred contact *

Email Phone

Preferred contact method needs an option selected.

Telephone *

Phone number is required.

Email *

Valid Email Address Required

Confirm your email *

Valid Confirm Email Address Required

Postcode *

Postcode Required

I have read and accept the conditions outlined in the privacy statement

Privacy Statement is required.

Queensland Rail is committed to protecting your privacy. We will not provide any third party with personally identifiable details we obtain from you.

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